Shipping policy
Shipping Policy
UK Delivery
Tee Time offers delivery within the United Kingdom.
Our estimated delivery timeframe is 2–5 working days.
Working days exclude weekends and UK bank holidays.
Delivery times are estimates and delays can occasionally occur due to circumstances outside our control.
Delivery Charges
The applicable delivery charge will be displayed at checkout before payment is completed.
Order Processing & Dispatch
We aim to process and dispatch orders as quickly as possible.
Where tracking information is available for the delivery service used, this may be provided after dispatch.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you realise you have entered incorrect delivery information, contact:
as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Delivery Problems
If your order has not arrived within a reasonable period following its expected delivery date, please contact us so that we can investigate.
If tracking shows an order as delivered but you cannot locate it, please check the delivery location, household members, neighbours and any safe-place information before contacting us.
We may ask for information reasonably required to investigate a missing-delivery claim with the delivery provider.
Damaged or Incorrect Orders
If your parcel arrives damaged or you receive an incorrect order, please contact:
Please provide your order number and, where appropriate, photographs of the parcel and goods so that we can investigate.
Contact
For delivery enquiries:
Tee Time
teetimelakeballs@gmail.com